Terms & Conditions

you are responsible for the following:

​

• Allowing access into and out of the yard

• Notifying our team if there is a change of listed dogs using the yard (including visiting dogs or foster dogs)

• Confining your pet (if they are aggressive) from the yard on date of service and confirming with our technicians on your service date that they are secured.

Please note: If we cannot enter your yard, we don’t receive confirmation that an aggressive dog is secured when we arrive at your yard or your pet will not allow us to enter, you will still be charged for the service trip and your service will be resumed on its next scheduled date

must be free of excessively tall grass, leaves, snow and debris for our Pet Cleanup Guarantee to be effective (though this is not a requirement for us to scoop your yard). Although we will make every effort to make your yard 100% clean, our technicians understandably cannot clean what they cannot see. If visibility is a concern, you will be notified.

We ensure 100% satisfaction from our clients! If for any reason you are unhappy with any work performed, please contact us within 24 hours of the visit at (903) 218-7979 or e-mail info@fetchcleanup.com. We will either return to the yard to redo the cleanup or else give you a credit for the visit that week.

• A working card is required to be on file for us to perform services.

• The card on file will be charged the following business day after each cleaning.

• If a card is declined, we will try the card again on the next business day. If the card declines again, services will be suspended until payment is rendered.

• A late fee of $10.00 will be applied to the account for any amount that remains unpaid for over 30 days.

• Initial scoops or cleanings after a significant pause in service may be subject to a higher fee due to accumulated waste.

• Clients with an unpaid account balance of over 45 days will be required to pay all overdue balances and put down a $100 deposit before services can be reinstated. This deposit will be applied toward any initial cleanup charges to account for the extra waste accumulation during the lapse in service. Any deposit balance remaining after the initial scoop will be applied toward future visits. 

are subject to change. In the rare event that this occurs, you will be notified at least two (2) weeks prior to any changes. Cancellation of regular services prior to one month of scoopings will result in forfeiture of any signup promotions.

may make it hazardous for our technicians to be outside to complete all scheduled visits for a day. When this occurs, our team will notify you if your cleaning will be missed or rescheduled. Visits may be rescheduled earlier or later in the week, if possible. You will not be charged for missed cleanups that cannot be rescheduled due to inclement weather.

In the event that you will not be using the yard (e.g. vacation, illness, etc) and you would like to avoid paying for an unnecessary visit, please notify us at least 24 hours in advance if you would like a cleaning to be skipped. Please notify us at least a week in advance if your cleaning to be skipped falls on a holiday week.

does not assume any liability for damage made to gates, yards, pets or any other property.

for social media posts. If you wish for us not to post pictures of your pet(s), simply let us know by e-mail at info@fetchcleanup.com.

Either party may terminate service at any time. To terminate service, please e-mail info@fetchcleanup.com or call (903) 718-7979. Upon termination notification, your card will be charged for any outstanding balances (if applicable).

Cancellation of regular recurring services before 4 total cleanups will result in the first visit pricing changing to our one-time service fee. Please refer to our pricing for one-time cleanings for reference. We do not charge a one-time service fee for recurring services unless, as stated above, the service is canceled before the first 4 cleanups.

By signing up for a recurring service you agree to the listed service terms and conditions and give Fetch Pet Cleanup permission to enter your premises to perform services.